Shipping Policy

All orders placed before 3:00 pm EST will be processed within 1–3 business days. Please note that we do not process orders on holidays.

In the event of a high volume of orders, there may be a slight delay in shipments. If your order faces a significant delay, we will promptly notify you via email.

Delivery Time

Our products are custom-made upon order placement, which means it may take 1–3 business days for us to fulfill your order before shipping it out. This approach helps us reduce overproduction and is a more sustainable choice.

Average delivery time after shipment is 4–7 business days via DHL flat rate. Including order processing time, the estimated total delivery time is 5–10 business days. However, delivery time may vary slightly depending on your location and local postal service. If your order hasn’t arrived within the estimated delivery time, please contact our support team at support@golferenthusiast.com.

Shipping for United States orders is charged at a flat rate of $4.49. The shipping cost will be displayed at checkout.

This policy excludes errors made by customers when providing incorrect shipping details or missed parcel deliveries.

Shipping Destinations and Methods

  • United States
    • Shipment Method: DHL
    • Order Handling Time: 1–3 business days
    • Shipping Time: 4–7 business days
    • Shipping Cost: $4.49
  • Canada
    • Shipment Method: AirCanada Rivo UniUni
    • Order Handling Time: 1–3 business days
    • Shipping Time: 4–7 business days
    • Shipping Cost: $6.99

Please note that delivery delays can occasionally occur.

Shipping Cost

The cost of shipping will be clearly displayed on the checkout page and will include all applicable taxes and fees. Currently, we offer standard shipping via DHL, and the shipping cost will be clearly stated at checkout.

Shipping Origin

We collaborate with on-demand order fulfillment partners who have facilities worldwide to ensure efficient order processing and shipping.

Customs and Taxes

For international orders, customs and tax fees may apply. These fees are determined by your local customs office and are beyond our control. We recommend checking with your local customs office to understand their policies regarding duties and taxes on your purchases.

Order Tracking

You will receive a tracking link via email as soon as your order is shipped. If you have any questions about tracking or your shipment, please contact us at support@golferenthusiast.com.

I’ve Entered the Wrong Shipping Address. Can I Change It?

If this happens, email us as soon as possible, and we might be able to update your shipping address. However, we cannot guarantee this because orders are often processed immediately after being placed and may ship the same day or within a few days. Once an order has entered the shipping process, we are unable to make changes.

Can I Cancel My Order After It Has Been Placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order before it has been processed and/or shipped, a 15% cancellation fee will be deducted to cover restocking fees and payment processing charges.

Invalid Reasons for Cancellation

  1. Buyer no longer wants the item(s).
    Please ensure that you are certain about your purchase before placing your order. Once an order is submitted, it becomes a legally binding agreement to purchase the selected items.
  2. Buyer found the item(s) cheaper elsewhere.
    Customers should compare prices before placing an order. Once an order is submitted, it becomes a legally binding agreement to purchase the selected items.

Wrong or Damaged Products

If you receive an incorrect or damaged product, please email us within 7 days of receiving your order at support@golferenthusiast.com.

Please include:

  • Your order number.
  • Photos of the damaged or incorrect product.
  • A brief description of the issue.

We will work to resolve the issue as quickly as possible.

Please retain all packaging materials and damaged items for any potential claims.

Customs, Duties, and Taxes

Golfer Enthusiast is not responsible for any customs duties, tariffs, or taxes applied to your order during or after shipping. All such fees are the responsibility of the customer.

Returns and Refunds

Our returns and refunds policy complies with all applicable laws and regulations. We provide customers with clear instructions on how to return a product and the conditions under which a refund will be issued. We process returns and refunds as quickly as possible and always strive to provide a positive customer experience.

Refund Policy

We are committed to providing high-quality products and customer satisfaction. If you are not satisfied with your order for any reason, we offer a full refund.

To initiate a return, please request a Return Authorization (RA) Number by emailing support@golferenthusiast.com. Include a detailed explanation of the reason for your return along with photos or a video supporting your request.

Once your request is approved, you will receive your RA Number and the address of the nearest warehouse for your return shipment.

To ensure your refund, please use a trackable shipping service, as we cannot be held responsible for lost or missing return packages.

Once we receive your returned package, we will inspect the product(s). If approved, your refund will be issued to your original payment method, and you will receive a confirmation email.

For additional information and detailed return procedures, please refer to our Refund Policy.